Arvest Bank disabled some of its online and mobile banking services after some customers saw bank account information that did not match theirs on Thursday evening, according to Tara Muck, Arvest Bank spokesperson.The system was restored before 4 p.m. Friday.This article originally stated customers saw other people’s information. Muck clarified:”We are not saying that customers saw other people’s account information. The information they saw was just not related to their account.”The issue happened during routine system updates on Thursday evening, according to Muck. “Our teams immediately identified the issue and temporarily disabled certain online functions while taking measures to correct it,” Muck wrote in an email.The customers who saw the wrong info were using online banking or the Arvest Go mobile app. “This issue is not related to a cyber incident or unauthorized access to our systems,” she wrote.During this time, Arvest Bank customers had trouble with online and mobile banking.Arvest Bank branches and ATMs were still operating, according to Muck.Arvest Bank has 229 locations in Arkansas, Oklahoma, Missouri, and Kansas, according to the FDIC website.Arvest Bank Chairman Jim Walton is one of the richest people in the world, according to data published by Forbes.
Arvest Bank disabled some of its online and mobile banking services after some customers saw bank account information that did not match theirs on Thursday evening, according to Tara Muck, Arvest Bank spokesperson.
The system was restored before 4 p.m. Friday.
This article originally stated customers saw other people’s information. Muck clarified:
“We are not saying that customers saw other people’s account information. The information they saw was just not related to their account.”
The issue happened during routine system updates on Thursday evening, according to Muck.
“Our teams immediately identified the issue and temporarily disabled certain online functions while taking measures to correct it,” Muck wrote in an email.
The customers who saw the wrong info were using online banking or the Arvest Go mobile app.
“This issue is not related to a cyber incident or unauthorized access to our systems,” she wrote.
During this time, Arvest Bank customers had trouble with online and mobile banking.
Arvest Bank branches and ATMs were still operating, according to Muck.
Arvest Bank has 229 locations in Arkansas, Oklahoma, Missouri, and Kansas, according to the FDIC website.
Arvest Bank Chairman Jim Walton is one of the richest people in the world, according to data published by Forbes.
Source: Arvest Bank resumes online services after account information issues
